Job Description - Operational Manager

Identification and Position

• Role: Operational Manager
• Department: Management
• Reports to: General Manager
• Supervises: Department Leaders
• Replaced By: -
• Replaces: GM 

‍

Main functions description: The Operational Manager is responsible for overseeing the day-to-day operations of Irmão, ensuring smooth functioning across all departments. This role requires a detail-oriented professional with strong organizational skills and the ability to maintain high standards of service and efficiency.

‍Skills and ‍Qualifications

• Proven experience in operational management within the hospitality industry
• Strong organizational and problem-solving skills
• Excellent leadership abilities with a focus on team development
• Proficiency in Portuguese and English; additional languages are advantageous
• In-depth knowledge of hospitality operations, including F&B, customer service, and event management
• Ability to work under pressure and manage multiple tasks simultaneously
• Familiarity with industry standards and best practices
• Flexibility to work varied hours, including weekends and holidays;

‍

Duties and Responsibilities | Regular Tasks 

• Coordinate daily operations across all departments to ensure seamless service delivery;
• Implement and maintain operational standards and procedures
• Monitor and optimize operational efficiency and productivity
• Assist in staff scheduling and resource allocation;
• Conduct regular inspections to ensure compliance with health, safety, and quality standards;
• Collaborate with the General Manager on strategic planning and implementation;
• Handle customer feedback and resolve complex operational issues;
• Support the planning and execution of events and special promotions;
• Assist in training and development programs for staff;
• Ensure effective communication between departments;

‍

To send your application, fill in the form here.