General Terms and Conditions of Sale – IRMÃO

1.    Scope of Application
These General Terms and Conditions of Sale (the "Terms") govern the purchase of products on our e-commerce page. By placing an order, you agree to comply with these Terms.

2.    Operator Information
The operator of this website is IRMÃO, located at Estrada da Praia do Castelo, 2825-308 Costa da Caparica, Portugal.

3.    Eligibility
By placing an order, you confirm that you are over 18 years of age and have full legal capacity to enter into a binding contract. Purchases made on this website are strictly for personal use and cannot be resold.

4.    Prices and Payment
All prices are stated in Euros (€) and include applicable VAT. Shipping costs are added during checkout. We accept payment via credit card, PayPal, and other payment options provided on the website. Orders will only be processed once the payment has been received.

5.    Order Confirmation
Upon placing an order, you will receive an email confirmation detailing your purchase. We reserve the right to refuse or cancel an order at any time due to product unavailability, errors in pricing, or issues with payment.

6.    Delivery and Shipping
We aim to process orders within 1-2 business days. Estimated delivery times vary based on your location. For international orders, additional customs fees or taxes may apply, which are the responsibility of the buyer.

We are not responsible for delays due to customs clearance, courier issues, or unforeseen events. If your order is not delivered within the estimated time, please contact us at shop@praia-irmao.com, and we will assist in resolving the issue.

7.    Right of Withdrawal
If you are a resident of the European Union, you have the legal right to with draw from your purchase within 14 days of receiving your order without providing any reason. To exercise this right, please contact us via email atshop@praia-irmao.com. The product must be returned in its original condition, and the customer is responsible for return shipping costs.

8.    Exchanges and Returns
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Once the item is received, we will process the exchange or refund within 7 business days. Please note that refunds are issued to the original payment method. Return shipping costs are the buyer's responsibility unless the product received is faulty.

For any returns, please contact us at shop@praia-irmao.com for instructions.

9.    Cancellations
If you wish to cancel your order, please contact us at shop@praia-irmao.com as soon as possible. If the order has already been shipped, we are unable to cancel it, but you may return it under our returns policy.

10. Liability
IRMÃO is not liable for any indirect damages, losses, or delivery delays due to circumstances beyond our control (e.g., natural disasters, strikes, etc.).

11.  User Account and Data Protection
By creating an account on our website, you agree to provide accurate and up-to-date personal information. We are committed to protecting your data in compliance with GDPR. For more details, please refer to our PrivacyPolicy.

12. Intellectual Property
All content, images, and designs on our website are the intellectual property of IRMÃO and may not be copied, reproduced, or distributed without our express permission.

13. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page and will apply to future purchases.

14. Applicable Law
These Terms are governed by Portuguese law. Any disputes will be subject to the jurisdiction of the courts of Lisbon, Portugal.

15. Customer Support
For any questions or concerns regarding your order, please contact our customer service at shop@praia-irmao.com.

16. Agreement to Terms
By placing an order, you confirm that you have read and agree to these Terms.